Payment, Cancellation & Refund Policy

Application of this Policy

This Payment, Cancellation & Refund Policy applies to consulting, assessments, reviews, policy work, training, incident planning, backup reviews, and ongoing advisory services provided by 1012 Capri, LLC. A signed proposal, invoice, statement of work, or service agreement may contain different terms. The signed engagement document controls where it expressly differs from this Policy.

Quotes and published prices

Website prices are general service ranges and not binding offers. Final fees depend on scope, complexity, asset count, access conditions, documentation quality, urgency, regulatory context, stakeholder requirements, meeting needs, travel if any, and requested deliverables.

A quote is valid only for the period stated. If no period is stated, a quote expires thirty calendar days after issuance. We may revise a quote if the client changes the requested scope or if material assumptions prove inaccurate.

Deposits and commencement

Unless the applicable proposal states otherwise, project-based services require a deposit equal to forty percent of the estimated project fee. The deposit reserves professional capacity and covers onboarding, authorization review, planning, scheduling, initial meetings, document review, and preparation.

An engagement is not confirmed until required authorization, requested onboarding information, and the applicable deposit have been received. Delays in providing these items may move the project to the next available schedule.

Invoices and payment deadlines

Unless an invoice states otherwise, invoices are due within seven calendar days. Ongoing advisory services are generally billed monthly in advance. Milestone invoices are due before the next project phase begins.

The client is responsible for applicable sales, use, excise, withholding, or similar taxes, excluding taxes based on our net income. The client is also responsible for payer-side bank charges, currency conversion costs, and processor charges identified before payment.

Past-due balances may accrue a late charge at the lesser of 1.5% per month or the maximum rate permitted by law. We may pause work, withhold incomplete deliverables, release reserved dates, or require payment in full before resuming.

Scope changes and additional work

Additional systems, accounts, locations, vendors, meetings, methods, deliverables, accelerated timing, retesting, remediation validation, or changed assumptions may require a written change order or revised proposal.

Additional work is not included merely because it relates to the same general security topic. We are not required to perform changed or additional work until scope, authorization, fees, and schedule are agreed.

Cancellation before work begins

A client may cancel by written notice. If cancellation is received at least seven business days before the scheduled start and substantive preparation has not begun, we will refund unearned amounts after deducting completed work, nonrecoverable provider costs, payment-processing fees not returned to us, and an administrative charge equal to five percent of the refunded amount.

If cancellation is received fewer than seven business days before the scheduled start, the deposit is non-refundable to the extent reasonably attributable to reserved capacity, preparation, and work already performed. Any remaining unearned balance will be evaluated in good faith.

Cancellation after work begins

After substantive work begins, the client is responsible for:

• Work performed through the effective cancellation date.
• Meetings, planning, evidence review, documentation, and reserved professional time.
• Approved expenses and noncancelable third-party commitments.
• Reasonable wind-down, secure return, deletion, or transfer activities.

If payments exceed the amount earned and committed, the unearned balance will be refunded. If earned amounts exceed payments received, the remaining balance is due upon invoice.

Rescheduling

Meeting, training, interview, or assessment-window changes should be requested as early as possible. One rescheduling request made at least five business days in advance is generally accepted without a rescheduling charge, subject to availability.

A request made fewer than five business days before the scheduled activity, repeated schedule changes, or a missed session may result in a fee of up to twenty-five percent of the affected scheduled amount where capacity was reserved and could not reasonably be reassigned.

Refund limitations

Refunds are not provided merely because:

• No critical vulnerability or major deficiency is identified.
• Findings differ from the client’s expectation.
• The client decides not to implement recommendations.
• A third party disagrees with a professional judgment or risk rating.
• The client fails to provide timely access, evidence, cooperation, or authorization.
• The client’s system, vendor, or environment changes after the assessment.

Approved refunds are issued to the original payment method where practicable. Processing time depends on the bank or payment provider.

Company suspension or cancellation

We may pause, refuse, or cancel work if authorization is missing or disputed, the request appears unlawful, access is unsafe, payment is overdue, the client materially breaches an agreement, or conditions differ materially from the agreed scope.

If we cancel for reasons not caused by the client and cannot provide the agreed services, we will refund the unearned portion of fees after deducting completed work and nonrecoverable costs.

Chargebacks and billing disputes

A client should contact us promptly and provide the invoice number and basis for a billing concern before initiating a chargeback. We will review good-faith disputes and provide available supporting records.

A chargeback relating to authorized and delivered services may result in immediate suspension, cancellation of reserved work, and recovery of amounts, fees, or costs lawfully owed. This section does not limit rights that cannot be waived under applicable law.

Delivery and correction requests

Deliverables are provided in the format and manner stated in the engagement. A material factual error should be reported within ten business days unless a different review period applies.

A correction does not include new systems, new testing, changed assumptions, redesign, implementation, remediation, or requests outside the original objective. Those items may be quoted separately.